What Our Customers are Saying
I am really impressed by the high-level service delivery of this company! They reupholstered my settee still record time, well done and using authentic animal skin leather as requested! Kudos to them and please keep it up!👍👍👍👍👍
These guys operate a rare but interesting furniture business model. With their great website showcasing stimulating pictures and a catalog that will make your wallet salivate, their shop dwells online. But I wanted to see them and put a face to the great visuals. I did. There is a warehouse in Aspamda but they operate from Oregun, their work station. These guys don't just want to sell home or office furniture to you; they also want to embark on your furniture journey with you - choices, supply, installation, care, and maintenance. They will school you about furniture basics - interior consideration, draft designs, 3D rendering, and the actual making and delivery. From leather to fabrics to wood, I left with good information. They can even take your old furniture and refurbish it into something stunningly different. They love and practice the concept of customer lifetime value. To see their works, go online or call for a catalog. You won't see much at their workstation. I visited the day they had a few ongoing works and I caught a few pics to share from this place that's located in a residential area.
The reason I was attracted to this company in the first place was their refusal to make something out of inferior materials when they could have just easily taken the money. The cabinet they made for me was from a photo I supplied and they consulted with me all the way, the shape of the handles and their color. The wood they sourced was lovely and different, the ironwork was precise, the only thing you could nitpick is the woodwork showing signs of being handmade - but to me, this adds heaps of charm to the piece which is rare these days. On the whole, they did a great job and deserve 5 stars especially compared to the quality of some of the Nigerian companies that have done work for me. The couch was my choice of color and again was made from an image I photoshopped and it matches very well, they showed me the leather swatches and made the whole thing in genuine real leather, smells great. Top job, thank you
Recently used Equinox for the refurbishment of 5-year-old 7 Seater leather sofa and also commissioned them to make me a new dining set. A. What they did well: 1. Brought temporary furniture for us to use while they were working on the old 2. Did the refurbishment job perfectly, with very high-quality leather together with a 12-month guarantee 3. Possibly the only organization that does refurbishment of furniture in Lagos 4. Good client relationship management. Smart and the team. B. Areas of improvement 1. Delays. They claimed Covid had disrupted their workforce. 2. The dining chairs were not standardized. The chairs were of different lengths. Seems they use little automation hence the chairs looked different in finishing. There was also a mix up with table length but they managed it very well C. Recommendations 1. Need to manage delays in a proactive manner 2. Need to invest in automation to standardize output Overall, I'm happy to use them again and have no problems recommending their work
Stumbled on Equinox on Instagram... I was a bit skeptical Cos I have never ordered such online I always like to see. I contacted them and decided to give them a try. I was wowed when it was delivered. A very neat job, good quality, good customer service... I can go on and on. Good job guys👌🙌
Since I bought the chairs, it has been so durable and comfortable. They are also very affordable to purchase.
My expectations were met and exceeded. Every piece of furniture was made exactly how I wanted them and the customer experience was top notch! They also kept to time and delivered when they said they would. I'll recommend them any time.
I got a nice office table for my home office with Equinox furniture. Price was affordable and delivery was made in less than 48 hours although travel was over 400km. But, what I appreciate most about the service I got was their excellent friendly customer service coupled with a desire to assist with shipping. Thanks, Mr. Smart🤓
Very professional service and engagement from initiation of interest to the execution of the job. Gives prompt and right feedback. I was impressed with the job done. Would definitely use Equinox again.
Very professional service and engagement from initiation of interest to the execution of the job. Gives prompt and right feedback. I was impressed with the job done. Would definitely use Equinox again.
I want to appreciate you EQUINOX for a job well done to my satisfaction in regards to the Furniture (BEDS) I Ordered recently. The wood, used for them was superb and the finishing was exquisite. Delivery was also on time. Welldone Equinox.
Delivered exactly to order and at the timing agreed upon. Excellent and professional customer service. Would definitely recommend them to others for their furniture needs.
We saw a set of stools on Equinox's website and placed an order for them. It was done in record time and according to the specifications. Lovely and clean. The interaction with Mr. Smart was also quite warm and respectful. We will certainly recommend you for business and look forward to doing more jobs with you . God bless
Very lovely set of sofas for an affordable price. I'm glad I chose Equinox Furniture to do my set of sofas, one of the best decisions I have made. The customer service is great as well and I highly recommend this furniture place to anyone.
I’m rating this company 5 because of their customer service which is top-notch. I wanted an ergonomic chair that will give me lumber support. I searched the internet and found Equinox. I didn’t quite enjoy the first chair sent to me and I complained. The company quickly upgraded the chair with a bonus throw pillow. The guy that I dealt with, one Smart, was really good. I’ll recommend this company.
Thumbs up to Equinox Furniture, they really did a good job at a very reasonable price on my Settee and they kept to the agreed time, two qualities that are key in any business. Will definitely do more business with them.
First to begin with...the numbers given on the website work ...which is very rarely seen...The staff is more than eager to attend calls and answer your queries. This continues in all stages...design selection, ordering till delivery. They have a wide variety of designs and can customize as per your choice. I will recommend them to everybody.
Amazing product and even more impressive is the customer service which is very rare in Nigeria. I highly recommend this company to anyone looking to buy furniture
Early this year we moved office and we decided to buy new office furniture and possibly refurbish some of the old ones. The major challenge was getting a reliable furniture company that can handle refurbishment of old furniture and design new ones according to specifications and within budget. We searched the internet and loads of options came up until we were lucky to spot Equinox and they produced some of the smartest and bespoke office furniture for us. Well done guys!!
Very good products sold here...the best thing for me is the fantastic customer service which is very rare among Nigerian businesses. I'm very glad to have done business with Equinox
I want to say a very big 'thank you' to equinox furniture for doing a very good job on my settee, the transformation was awesome. Tnk u for making the festive season a memorable one for me and my family, tnk u EQUINOX FURNITURE.
Dear esteemed Equinox Management, On behalf of my whole family, I wish to convey our sincere appreciation for the transformation of our old and out-of-fashion sofas to brand new and very fashionable cushions. My wife especially is overwhelmed with joy as I saw her face lit up when she saw them just after 5 weeks. You now topped our joy up with free throw pillows. All these for a reasonable cost. Thank you. Accept the assurances of my highest esteem, please. Mr. Dotun ODUBONA
I was a bit skeptical about refurbishing my living room Couch cos I wasn't sure I was gonna get what I wanted, was looking for where to get my exact type of chair but at a very affordable price. Trust me, New Chairs are expensive in this Nigeria o. My Sister referred you to me on Instagram, I looked at the pictures of old jobs, liked what I saw, and decided to try my luck (you know nowadays you order for something else and get a totally different thing). Anyways I visited the Office, was impressed with how organized things were. I was also impressed with you picking up my old Couch from my House. When the seat was returned I wasn't home but my sister received it and when I asked her how it was she said she would rather not say cos she wanted me to see it myself. I was wowed when I saw my couch, it looked so new, and exactly what I ordered and it was done at a very good price. I was a bit upset with you guys cos you didn't deliver in the agreed 2 weeks but I forgot all that when I saw my almost brand new-looking couch with the 2 free throw pillows!!! Good Job guys and please keep up the good work.